Firstly, you need to confirm whether you are running the Geek Squad/Best Buy version of Webroot SecureAnywhere application or the Webroot version? Whatever the case, it takes a little while for the Webroot subscription to be recognised in the Webroot back office. Also, it takes longer if it has been purchased via Best Buy Geek Squad route. This is due to the fact that it has to make its way from Geek Squad to Webroot and, in effect, get processed twice. This is the reason why it shows Webroot Expired for long.

Second, it always makes sense to have your credit card provider or bank checked for the payment done whether it has been actually taken from your account? There are cases where the customer eventually discovered that his/her payment had not gone through as expected and had been rejected. This definitely makes for Webroot subscription showing as expired.

Thirdly, it could be a cloud error. Have you run a scan recently? If you haven’t, please do so more often on your own. Doing a scan sometimes acts as a nudge to the Webroot Cloud to pull up the subscription info and send it back to the customer thereby eliminating the Webroot Expired message.

When it shows Webroot Subscription Expired, even though you renewed it, there could be problem with your keycode. keycodes are alphanumeric combination of characters which you choose to copy and paste when prompted during Webroot installation.

Primarily, ensure that the characters are entered properly. However, if it still shows expired after entering your new keycode, you will need to uninstall and reinstall the Webroot application on your device.

If your Webroot application indicates your subscription has expired and you know it has not, the program may have taken the wrong keycode. And in case you have taken the subscription from Webroot directly, you will find your keycode on your most recent invoice email. Find it and enter it correctly to get rid of the Webroot Expired trouble.