Sony Android TV Forum - Android Smart TV Issues and Problems

This is your space to log any issues with your Sony Android TVs. Smart TV problems might be related to
 

  • Sony Android TV apps not working

  • Smart TV Apps download

  • Issues with new Sony TV first time setupI

  • Troubleshooting TV errors

  • Improved TV performance - TV Best practices

  • TV slow - Speed up Android TV

  • Best picture and sound settings for your Sony Smart TVs

  • Sony Bravia TV Guide

  • Any other Android TV related queries


Use this forum to raise any Android Smart TV related issues / problems or questions and we will answer them for you

declanmoriarty201
Oct 29, 2018

Error code six flashing red light ?

Hi, my Sony Android tv not working , led light flashing six times. This going by what I have seen on google is either the backlight or board. Have it with a repair guy who stated that if it’s the backlight then that’s a major problem and may not be worth fixing. Paid €1,400 only three years ago for this Sony. Anyone else have a this issue ???

Sony Android TV
Oct 29, 2018

Thanks for your query. A dedicated team member will get back to you as soon as they can

Sony Android TV
Jan 29, 2019

Sorry to hear but your are not the only one with this issue. Looks like it is across regions and does not work for some while most TVs would show all required apps.

we recommend below steps as they work in majority cases

A couple of things to try

Turn off the TV completely as well as your router for your ISPLeave off for a few minutesSwitch on router and ensure that all is back up and running againSwitch on TV and try again.

The other option to try is a full factory reset - instructions HERE.  This can fix many issues and besides its the first thing Sony Support also suggests as well.

lets us know the outcome and we can suggest next steps accordingly

Regards

Sony Android TV

Nikita Lozny
Jul 22, 2020

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Sony Android TV
Aug 1, 2020

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